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Our customer-centric approach distinguishes us from the rest

The brands you know and love

If you’ve connected with any of these brands, you’re in the right place

We operate as an ecommerce hub of seven unique brands, shipping from Downers Grove, Illinois, USA. Whether you’re looking for ways to make life easier at home, or keep your industrial operation running like a well-oiled machine—Oak Hill Brands has a solution for you.

We’re here to help

We cut through the confusion to bring you helpful solutions

We offer a unique blend of high-quality industrial lubrication management solutions and innovative daily living aids—all available to purchase online with responsive support you can trust. At Oak Hill Brands, you can expect:

Why is “Oak Hill Brands Corp” billed on my credit card statement?

Oak Hill Brands is the parent company and ecommerce hub to our subbrands: ModularHose, MOGO Mounts, Giraffe Bottle, Fleximug, ForFluids, OilSafeSystem, and 1PVC. If you’ve placed an order with any of these brands, you may see “Oak Hill Brands Corp” show up on your banking statement.

How can I place an order?

Oak Hill Brands offers purchasing options on our ecommerce web stores with many brand products also being available for purchase on Amazon. In some instances, you’ll find partner products sold on the same website. For example, you can place a Fleximug order directly from us on GiraffeBottle.com.

You can find links and information to connect to our shopping platforms below:

What if I need help placing an order?

If you can’t find what you’re looking for or need help placing an order, please contact us directly by phone at 1-630-922-5010 or email at info@oakhillbrands.com. We are available during our business hours of Monday to Friday 8:00 AM through 4:30 PM CST.

Can I check the status of my order?

If you place an order on any one of our ecommerce web stores, you’ll be asked to create an account before placing your order. After you’ve placed an order, you can view your order status inside your customer account.

If you placed an order through Amazon, log into your Amazon account, navigate to your orders and check on the order status there. You can also contact us through phone at 1-630-922-5010 or email at info@oakhillbrands.com to check in on your order fulfillment.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express. We do not accept PayPal at this time.

Can I change or cancel my order?

If a change needs to be made please contact us immediately by calling 1-630-922-5010. Office hours are Monday – Friday from 8:00 AM to 4:30 PM CST. Please do not reply to your automated order confirmation emails as it may not be read prior to shipping.

How do I apply a discount or promo code?

If you’re shopping directly from one of our ecommerce web stores, promo codes can be applied to online orders at checkout. Some codes may only be available for use during specified durations of time, or for one-time use only. Promo codes cannot be applied on Amazon at this time.

Do you offer buyer accounts with terms?

Accounts with terms with one of our sub brands can be established when credit information is supplied and approved. Fortune 500, Government, and Educational institutions are automatically approved for credit. We require a formal purchase order and cannot process purchase requisitions. Payment must be made in US funds on a US bank. We do not ship to accounts that have any overdue invoices. International organizations other than in Canada, are prepaid. Payment can be made on credit card or wire transfer. Email to info@oakhillbrands.com for more information.

Can I track my shipment?

If you order online from one of our ecommerce web stores, you’ll receive an automated shipment confirmation email with tracking information when your item(s) ship.

If you place a credit card order over the phone, or over email with one of our customer support staff, we’ll ask you if you’d like a receipt with tracking emailed. If you do, we’ll send shipment tracking information over via email.

If you’re having trouble finding your shipment tracking, you can contact us through phone or email to check on your shipment status. Please contact us by phone at 1-630-922-5010 or email at info@oakhillbrands.com.

What are your shipping methods?

We may offer flat rate shipping or special promotions. Generally, orders must have a US delivery address in the continental 48 states. Your order may ship via mail service, UPS, FedEx, and another carrier of our choice. If your address cannot accept any carrier and needs to ship a certain way, please notify us as soon as possible – your order may have additional fees.

How much is shipping and handling?

Shipping is based on the weight of the order and the destination zip code. To find out how much it will cost, simply add the items you want to your shopping cart, click on view cart and enter your zip code. Please Note: due to the size of certain items, orders that are shipped via Air Service (Next Day, 2nd Day, 3rd Day) may be adjusted or shipped via standard Ground.

Can I have my order to ship via mail service?

Yes. We can ship domestic or international orders via mail service. Customers who want their order shipped via mail service, please contact us by phone at 1-630-922-5010 or email at info@oakhillbrands.com.

Can I have it shipped with another carrier?

Yes. Other shipping methods include mail service, FedEx and DHL and must be requested on phone orders. Additional charges may apply.

Can I have an order ship to multiple addresses?

Yes. Simply provide addresses and the quantity to be sent to each. (Shipping and handling fees are applicable.) During checkout you have the option to enter a ship to address different from your billing address. If you need additional ship to addresses, you may phone in your order or create multiple online orders.

Can you ship it on my UPS account?

Yes. Please phone in your order to us at 1-630-922-5010.

How long does shipping take?

Items in stock and ordered before 12 noon CST with UPS are normally shipped the same day. Orders shipping via flat rate shipping, shipping promotion, or another carrier including mail service, generally ship in one or two business days. Shipping times do not apply to special shipping promotions. Our main shipping facility is in Downers Grove, Illinois (a Chicagoland suburb). Some or all of your order may ship from another location. If the item is not in stock and is expected to take more than 3 business days to ship, you will be notified with an approximate ship date. Below is a time in transit map for orders shipping via UPS Ground. Transit times are business days and do not include the weekend.

Can you ship internationally?

Yes. We ship internationally via UPS. Customers who want their order shipped via mail service will need to email us with their order and address and we can quote you shipping. Please Note: UPS may charge a separate handling fee to process your shipment through customs.

Can I pick up my order from your warehouse?

Yes. Orders may be picked up during normal business hours Monday through Friday, 8:00 AM to 4:30 PM. However, it is strongly recommended that you phone in your order ahead of time at 1-630-922-5010 so that items can be verified to be in stock at our location and pulled.

Can I have my order ship to a PO Box?

Yes, however, you must phone in your order as our online system uses UPS and they do not ship to PO boxes. Postage and handling fees will apply.

What happens if my order is damanged during shipping? 

Contact us with your order number and if possible, photograph the damaged package with the box and email the image to info@oakhillbrands.com.

What is your warranty or return policy?

We accept returns up to 30 days after purchase. Please note: Assembled parts and items that have been used are not returnable. We do not accept returns on partial packages.

What if the contents of my order is incorrect or incomplete?

Please contact us by phone at 1-630-922-5010 or email at info@oakhillbrands.com to make arrangements for an exchange or return. Our business hours are Monday – Friday, 8:00 AM – 4:30 PM CST.

How can I make an exchange?

To exchange items, simply send back the items (shipping cost paid by you) and include a copy of the invoice or packing slip along with the item number you want to exchange it with. Your card will be credited for the returned item(s) and a charge will be created for the new item(s). Return shipping cost will be billed to the original credit card. There is no additional charge to exchange defective items.

How can I make a return?

When returning item(s), shipping costs must be prepaid by you and please include a copy of the invoice or packing slip. Credit will be issued when the item is returned and evaluated and usually takes 3-7 days. To receive full credit, item must be in original condition. There is a 20% restocking fee if item has been opened or if original packaging is damaged. Shipping costs are not refundable.

What is a resale order?

A resale order is an order by a company or organization that is reselling the product.

How do I quality for resale?

To qualify for a resale discount you must have a valid state resale certificate and you will be offering the items for sale – or for use in a product that is for sale. We require a copy of your resale certificate on file, by email. International organizations can also qualify for resale pricing.

What information is needed in order to place a resale order?

If you would like to place an order, please call us during business hours with the following information:

• Name, phone number, and company or institution
• Ship-to address
• Ship-to phone number
• Payment information; Credit card / purchase order information

Email a copy of your resale certificate to us at: info@oakhillbrands.com. Once established you may simply call or email your order to us anytime.

Is a resale order returnable?

Yes. Resale orders are returnable within 30 days. Credit will be issued when items are returned and evaluated. A restocking fee of 20% will apply to opened and unused items. Used items cannot be returned. Defective items are returnable. For more information on returns, see the page on returns.

I have more questions regarding resale accounts.

If you have additional questions regarding resale accounts, please contact us during regular business hours by phone at 1-630-922-5010 or email at info@oakhillbrands.com.

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